Privacy Policy
This privacy notice tells you what to expect me to do with your personal information.
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Contact details
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Email: emilie@wanderwoodtherapy.co.uk
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What information I collect, use, and why
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I collect or use the following information to provide counselling or psychotherapy services:
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Name, address and contact details
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Emergency contact details
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I collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Service history
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Correspondence
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Lawful bases and data protection rights
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Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask me to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
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If you make a request, I must respond to you without undue delay and in any event within one month.
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To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.
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My lawful bases for the collection and use of your data
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My lawful bases for collecting or using personal information to provide counselling or psychotherapy services are:
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Consent – I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent – I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Where I get personal information from
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Directly from you
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How long I keep information
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I keep information about you for the period during which I am providing counselling or psychotherapy sessions to you and for one year after your final session unless you ask me to hold it for longer or withdraw your consent.
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How to complain
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If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.
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If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.
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The ICO’s address:
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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
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